Step 2: Click on tab Sign-up/Changes
Step 3: Enter in email address and verify all information is correct.
Step 4: Answer the question you would like your ‘security phrase’ to be. This is how your E-statements will be authenticated. This key word or phrase will show up in every email you receive that have something to do with your monthly statements.
Step 5: Agree to the Terms and Conditions on the screen
Step 6: Click Save Settings at the bottom of the screen
Step 7: Screen should then prompt you to click on the particular accounts you want to receive E-statements for. Click Save again.
Step 8: You should receive confirmation in an email form to the email you provided informing you that you are enrolled. This process could take a few minutes.
Step 9: Wait for the monthly statement.
How to Enroll in eStatements Through the Mobile App
Step 1: Open the Citizens Bank mobile app and log in to your account.
Step 2: Tap the ☰ (three lines) in the top-left corner of the screen.
Step 3: Select Accounts.
Step 4: Choose the account you would like to enroll.
Step 5: Tap Documents.
Step 6: The Documents Agreement will appear. Please read through the agreement, then tap Accept at the bottom of the screen.
Step 7: Select the account(s) you would like to enroll in eStatements.
Step 8: Confirm your selection.
That’s it! You’re now enrolled in eStatements. You’ll begin receiving your account statements electronically instead of by mail.