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1. Will my Access NOW user ID and Password be the same as my NetTeller Online Banking?
a. Yes.  The User ID and Password will be the same.

6. Can I deposit checks if I don’t have an iPhone or Android based smartphone?
a. No. This function is only available for iPhone and Android users.

7. I have a smart phone with Internet access, but not an iPhone or Android, can I still use the app?
a. Yes, however Card Management nor the Deposit function will be useable, but all other functions will be useable.

8. What are the fee’s associated with the service?
a. This is a FREE service.

Mobile Text FAQ’s
1. Can I enroll for Mobile Text from my mobile device?
a. No. Enrollment for Mobile Text must begin within your traditional NetTeller site.

2. How do I get information for a specific account?
a. During the enrollment process you designate a mobile short name for each enrolled account. This short name must be included in the text request to get account specific information.

3. How do I UN-enroll from Mobile Text?
a. Un-enrollment can be accomplished one of two ways. You can log in to your traditional NetTeller site and de-select the enroll option or you can text STOP to 89549.

4. What are the functions Mobile Text allows?
a. You may check your balance and history on the selected enrolled accounts using the BAL and HIST entries.

5. What are the fee’s associated with the service?
a. This is a FREE service.

E-Statement FAQ’s
1. How do I sign up for E-Statements?
a. Sign into your NetTeller Internet Banking and select the tab labeled E-Statements. This will populate a second line. Choose Sign-up / Changes and follow the instructions.

2. Will I continue to receive a printed copy via USPS?
a. No. You will be able to print your statements from your home printer.

3.How long will the E-Statements be available to view?
a.Once you begin to receive your E-Statements, an 18 month history will begin building with the first E-Statement.

4. Will a copy of the check image be available with E-Statements?
a. Yes.
5. Can I revert back to regular statements if I don’t like the E-Statement format?
a. Yes. Login to NetTeller and uncheck all selections under the Sign-up / Changes tab.

6. What are the fee’s associated with this service?
a. This is a FREE service.

Simple steps to secure your computers and mobile devices for Internet banking and shopping. Your home has locks on the doors and windows to protect your family and prevent thieves from stealing cash, electronics, jewelry and other physical possessions.  But do you have deterrents to prevent the loss or theft of your electronic assets, including bank account and other information in your personal computers, at home and when banking or shopping remotely online?  “Think about all of the access points to and from your computer — such as Internet connections, email accounts and wireless networks,” said Michael Benardo, manager of the FDIC’s Cyber Fraud and Financial Crimes Section.  “These always need to be protected.  Otherwise, it’s like leaving your front door wide open while you are away so that anyone could come in and take what they please.”

Consider these strategies For Banking by Computer or Mobile Device. Take extra precautions for logging into bank and other financial accounts. These measures include using “strong” user IDs and passwords by choosing combinations of upper and lower-case letters, numbers, and symbols that are hard for a hacker to guess.  Don’t use your birthdate, address or other words or numbers that can be easy for con artists to find out or guess.  Don’t use the same password for different accounts because a criminal who obtains one password can then log in to your other accounts.  Keep your user IDs and passwords secret, and change them regularly.  Make sure to log out of financial accounts when you complete your transactions or walk away from the computer.

Consider using a separate computer solely for online banking or shopping. A growing number of people are purchasing basic PCs and using them only for banking online and not Web browsing, emailing, social networking, playing games or other activities that are more susceptible to malicious software — known generally as “malware” — that can access computers and steal information.  As an alternative, you can use an old PC for this limited purpose, but uninstall any software no longer needed and scan the entire PC to check for malicious software before proceeding.

Take precautions if you provide financial account information to third parties online. For example,some people use online “account aggregation” services that, from one website, can provide a convenient way to pay bills, monitor balances in deposits and investment accounts, and even keep track of your frequent flyer miles.  While these websites may be beneficial, they can also present potential issues related to the security of the account information you have shared with them.  If you want to use their services, thoroughly research the company behind the website, including making sure that you’re dealing with a legitimate entity and not a fraudulent site.  Also ask what protections the website offers if it experiences a data breach or loss of data.

Periodically check your bank accounts for signs of fraud. If you bank online, check your deposit accounts and lines of credit at regular intervals to spot and report errors or fraudulent transactions, just as you would review a paper statement.  Online banking makes it easier and faster to monitor your accounts.  This is important, because the sooner you can detect a problem with a transaction, the easier it should be to fix.Federal laws generally limit your liability for unauthorized use of your debit, credit and prepaid cards, especially if you report the problem to your financial institution within specified time periods, which vary depending on the circumstances.  A good rule of thumb is to check your accounts online once or twice a week.  Also, many banks make it easier for customers to keep track of their accounts by offering email or text message alerts when balances fall below a certain level or when there is a transaction over a certain amount.